{"id":25890,"date":"2024-08-28T13:22:21","date_gmt":"2024-08-28T13:22:21","guid":{"rendered":"https:\/\/www.empower-solar.com\/?p=25890"},"modified":"2024-10-25T19:28:43","modified_gmt":"2024-10-25T19:28:43","slug":"sunpower-news-key-information","status":"publish","type":"post","link":"https:\/\/empower-solar.com\/es\/blog\/sunpower-news-key-information\/","title":{"rendered":"SunPower News: informaci\u00f3n clave para los clientes de EmPower Solar"},"content":{"rendered":"<h4>Actualizaci\u00f3n: 21 de octubre de 2024<\/h4>\n<div>\n<p>La gesti\u00f3n de todos los contratos de arrendamiento de energ\u00eda solar de SunPower que anteriormente estaban en manos de SunPower Corporation\/SunPower Financial se ha transferido con \u00e9xito a SunStrong Management. Con esta transici\u00f3n, SunStrong Management ahora es responsable del soporte, el servicio y el mantenimiento continuos de estos activos arrendados, y seguir\u00e1 gestionando las interacciones con los clientes que antes gestionaba SunPower. Para obtener m\u00e1s informaci\u00f3n, p\u00f3ngase en contacto con <a href=\"mailto:info@sunstrongmanagement.com?subject=&amp;body=\" target=\"_blank\" rel=\"noopener\">Informaci\u00f3n@sunstrongmanagement.com.<wbr \/>con<\/a>.<\/p>\n<\/div>\n<h4>Actualizaci\u00f3n: 20 de septiembre de 2024<\/h4>\n<p>SunPower comparti\u00f3 una <a href=\"https:\/\/app.pv.sunpower.com\/e\/es.aspx?s=1631&amp;e=9607505&amp;elqTrackId=9621eaea93dc43a2b2c8f3f0d4893add&amp;elq=54ea6e120448462d8abc973fd750c38c&amp;elqaid=11225&amp;elqat=1&amp;elqak=8AF53CE52A71423E9CBACB4322F1585BC9DDE60ECF7ED57D72764B51CA51D885717A\">actualizar<\/a> indicando que ya no crear\u00e1n tickets de problemas ni casos de soporte al cliente para sistemas de propietarios individuales a trav\u00e9s de la funci\u00f3n de chat de la aplicaci\u00f3n m\u00f3vil mySunPower, el portal web o llamando al 1-800-SUNPOWER. <strong>El acceso y los datos de monitoreo a\u00fan est\u00e1n disponibles para los clientes en este momento.<\/strong><\/p>\n<h4>Actualizaci\u00f3n: 28 de agosto de 2024<\/h4>\n<p>Maxeon Solar Technologies ha confirmado que, si usted posee un sistema SunPower que incluye paneles de la marca SunPower fabricados por Maxeon Solar Technologies, Maxeon cumplir\u00e1 con sus obligaciones de garant\u00eda para estos paneles solares.<\/p>\n<p>Lea la declaraci\u00f3n m\u00e1s reciente de Maxeon del 27 de agosto de 2024 <a href=\"https:\/\/maxeon.com\/sites\/default\/files\/2024-08\/Maxeon_SunPower_Warranty_Support_Letter-8.27.2024.pdf\">aqu\u00ed<\/a>La declaraci\u00f3n anterior del 15 de agosto de 2024 se puede encontrar <a href=\"https:\/\/drive.google.com\/file\/d\/1k9_BfKLCpWE7bd7RBb9yRkR7e32eE7To\/view?usp=sharing\">aqu\u00ed<\/a>.<\/p>\n<h4>Actualizaci\u00f3n: 21 de agosto de 2024<\/h4>\n<p><span style=\"font-weight: 400;\">Dada la reciente <\/span><a href=\"https:\/\/empower-solar.com\/es\/blog\/sunpower-news-key-information\/\"><span style=\"font-weight: 400;\">Noticias de SunPower sobre su bancarrota del Cap\u00edtulo 11<\/span><\/a><span style=\"font-weight: 400;\">Nos hemos puesto en contacto con muchos de nuestros clientes, como usted, que comprensiblemente ten\u00edan preguntas sobre c\u00f3mo esta noticia afectar\u00eda a sus sistemas. Desde que se conoci\u00f3 la noticia, hemos compartido actualizaciones aqu\u00ed. <\/span><span style=\"font-weight: 400;\">en tiempo real y continuaremos haci\u00e9ndolo a medida que obtengamos m\u00e1s informaci\u00f3n. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">En particular, nuestros socios clave, Maxeon y Enphase, han dado un paso adelante para cumplir con sus garant\u00edas. <\/span><span style=\"font-weight: 400;\">Su compromiso con nuestros clientes compartidos refuerza el motivo por el que nos hemos asociado con ellos.\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A medida que avanzamos, tambi\u00e9n queremos reforzar nuestra dedicaci\u00f3n a usted como su instalador de energ\u00eda solar y socio de electrificaci\u00f3n. Hemos servido con orgullo a nuestra comunidad local durante m\u00e1s de 20 a\u00f1os y seguiremos haci\u00e9ndolo. Nuestro negocio sigue creciendo y nuestra misi\u00f3n de suministrar energ\u00eda limpia y renovable a todo el mundo nunca ha sido tan s\u00f3lida. Seguimos ofreciendo nuevos productos, como el Tesla Powerwall 3 para energ\u00eda de respaldo y ahorros adicionales, as\u00ed como servicios adicionales, como planes de monitoreo para garantizar que su sistema funcione al m\u00e1ximo.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tambi\u00e9n estamos reforzando nuestro servicio de atenci\u00f3n al cliente para garantizar que le brindamos la mejor experiencia posible a usted y al resto de nuestros m\u00e1s de 5000 clientes. Estamos aqu\u00ed para usted ahora y lo estaremos durante muchos a\u00f1os m\u00e1s.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gracias por depositar su confianza en nosotros. Es un privilegio ser su socio de elecci\u00f3n para la electrificaci\u00f3n total.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Atentamente,<br \/>\n<\/span><span style=\"font-weight: 400;\">Equipo de gesti\u00f3n solar de EmPower <\/span><\/p>\n<h4>Actualizaci\u00f3n: 15 de agosto de 2024<\/h4>\n<p>Enphase Energy ha confirmado que respetar\u00e1 los t\u00e9rminos de la garant\u00eda del producto para los microinversores Enphase utilizados en los sistemas solares SunPower. Para leer su declaraci\u00f3n completa, <a href=\"https:\/\/drive.google.com\/file\/d\/1tTO14_2EzaQwhT-XZKc2dHYBEEWBUvLZ\/view?usp=sharing\">haga clic aqu\u00ed<\/a>. Para preguntas frecuentes de clientes de SunPower con microinversores Enphase, <a href=\"https:\/\/dev-d9.enphase.com\/support\/\">haga clic aqu\u00ed<\/a>.<\/p>\n<h4>Anuncio: 6 de agosto de 2024<\/h4>\n<p style=\"font-size: 15px; line-height: 125%;\">Como probablemente haya o\u00eddo, SunPower se ha declarado en quiebra seg\u00fan el Cap\u00edtulo 11. Quer\u00edamos compartir una breve actualizaci\u00f3n para responder a las preguntas sobre lo que esto significa para los clientes de EmPower Solar y sus sistemas.<\/p>\n<ul style=\"font-size: 15px; line-height: 125%;\">\n<li aria-level=\"1\"><strong>Energ\u00eda solar EmPower:<\/strong> Si compr\u00f3 o financi\u00f3 un sistema de EmPower Solar, continuar\u00e1 haciendo negocios con EmPower Solar. Las operaciones actuales de EmPower Solar no se ven afectadas por esta noticia. EmPower Solar instala y brinda servicio a sistemas SunPower y de otros fabricantes, y sigue siendo un socio comprometido con nuestros clientes y nuestras comunidades locales. Recientemente nos expandimos a una nueva sede y estamos sumando miembros del equipo y servicios a nuestra oferta.<\/li>\n<li aria-level=\"1\"><strong>Garant\u00edas del equipo: <\/strong>EmPower Solar est\u00e1 trabajando diligentemente con los administradores del Cap\u00edtulo 11 de SunPower y todos los fabricantes de equipos originales relevantes para aclarar las garant\u00edas de los equipos que se compraron a SunPower. En 2020, la fabricaci\u00f3n de paneles de SunPower se separ\u00f3 como un negocio independiente llamado Maxeon y, a partir de ese momento, SunPower comenz\u00f3 a &quot;distribuir&quot; varios tipos de paneles a sus distribuidores, como EmPower Solar, y a administrar todas las garant\u00edas relevantes. Estas marcas han incluido Maxeon, Qcells, REC, Enphase (microinversores) y otras. Se espera que estos fabricantes respalden cualquier reclamo de garant\u00eda en curso, y EmPower Solar est\u00e1 trabajando diligentemente para brindar claridad a todos los clientes.<\/li>\n<li aria-level=\"1\"><strong>Servicio al cliente:<\/strong> EmPower Solar ha sido y seguir\u00e1 siendo el proveedor de servicios para todos los sistemas de los clientes, con el apoyo de nuestro propio personal experto interno de servicio, oficina y campo.<\/li>\n<li aria-level=\"1\"><strong>Acceso a monitoreo de datos:<\/strong> Esperamos que la plataforma de monitoreo de SunPower siga estando disponible y sea administrada por una entidad sucesora. EmPower Solar no espera ninguna interrupci\u00f3n en el monitoreo y brindar\u00e1 m\u00e1s orientaci\u00f3n a medida que est\u00e9 disponible.<\/li>\n<li aria-level=\"1\"><strong>Arrendamiento de SunPower<\/strong>:Si usted es un cliente de arrendamiento de SunPower, esperamos que un nuevo propietario financiero reciba la asignaci\u00f3n y mantenga la propiedad del sistema como arrendador, lo que no deber\u00eda generar ning\u00fan cambio material en su experiencia.<\/li>\n<\/ul>\n<p style=\"font-size: 15px; line-height: 125%;\">Durante los \u00faltimos 20 a\u00f1os, EmPower Solar se ha comprometido a hacer que la energ\u00eda solar sea un \u00e9xito en Nueva York, y para nosotros eso significa garantizar que nuestros clientes tengan sistemas solares y de bater\u00edas de alto rendimiento que resistan el paso del tiempo. El compromiso de EmPower Solar con ustedes, nuestros clientes, nunca ha sido m\u00e1s fuerte. Lo que m\u00e1s importa es el rendimiento de su sistema ahora y en el futuro.<\/p>\n<p style=\"font-size: 15px; line-height: 125%;\">Si tiene preguntas sobre EmPower Solar y nuestras soluciones, estaremos encantados de ayudarle.<\/p>\n<p style=\"font-size: 15px; line-height: 125%;\">Atentamente,<br \/>\nDavid G. Schieren, director ejecutivo<br \/>\nEnerg\u00eda Solar<\/p>","protected":false},"excerpt":{"rendered":"<p>Update: October 21, 2024 Management of all SunPower solar leases previously held by SunPower Corporation\/SunPower Financial have been successfully transferred to SunStrong Management. With this transition, SunStrong Management is now responsible for the ongoing support, servicing, and maintenance of these leased assets, and will continue to manage customer interactions previously managed by SunPower. For more [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":23220,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"nf_dc_page":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-25890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SunPower News: Key Information for EmPower Solar Customers - EmPower Solar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/empower-solar.com\/es\/blog\/sunpower-news-key-information\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SunPower News: Key Information for EmPower Solar Customers - EmPower Solar\" \/>\n<meta property=\"og:description\" content=\"Update: October 21, 2024 Management of all SunPower solar leases previously held by SunPower Corporation\/SunPower Financial have been successfully transferred to SunStrong Management. 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