516-837-3459For clients currently using the MySunPower app, please see the below memo regarding the app and future updates.
SunStrong Monitoring
You may have seen the latest communication from SunStrong monitoring. SunStrong is the organization that purchased the SunPower app suite in the sale of SunPower’s assets. We are happy to see that, as expected, they are not ending the app and will continue to host the servers and make this data/app available going forward. However, they are going to be charging for “premium” access to the app, which includes some of the features you may currently have access to. See their full notice below with what is included in their basic package and what is included in their premium package.
Please also know that they are ending cellular connection support. Systems will be required to be connected by either ethernet or wifi going forward. You can use this link if you need support connecting your system.
Basic Features (Included at no cost):
- System health alerts – Get notified about communication issues or device problems
- Live system monitoring – See your current solar production in real-time
- SunVault management – Control your battery settings, view status and performance
- WiFi management
- Firmware updates
Premium Features ($9.99/month or $99.99/year):
- Historical performance data – Track and analyze your system’s past performance
- Panel-level monitoring – View individual solar panel performance
- Production and consumption analytics – Understand your energy usage patterns
- Monthly performance reports – Receive detailed summaries of your system’s operation
Please note that even without the premium access, you will be able to see your system’s status and energy in real time. SunPower’s monitoring devices had either a 5 or 10-year warranty as these are essentially computers, and software/hardware on this kind of technology changes in time. If you are not interested in paying for the subscription, but want additional access to more solar system insights, see options below.
Next-Steps:
Do nothing and continue to get app access with basic features for no cost. For additional insights in this scenario, you can use utility data as supplemental information to get net energy usage (note this is real-time / NET data only). Learn more about net metering here.
Change out your SunPower monitoring device for another monitoring device (depending on the specific materials on site, you may be able to get this changed out for as low as $899.) For most clients, especially those with microinverters, Enphase app would be most appropriate. See special instructions about that Enphase package below.
Contact:
This is the best information SunStrong has made available, and any other questions on items not addressed here should be communicated to SunStrong directly at notifications@sunstrongmanagement.com
Enphase Monitoring Package Offering
How can I get Enphase Monitoring? Enphase Monitoring can be added to home solar systems (with or without batteries) that meet the following requirements:
I have a SunPower system on my home. Enphase Monitoring is not available for commercial solar systems.
I own, or have a loan for, my SunPower system. For lease or PPA systems, contact your leasing company.
Enphase can only support Enphase and Tesla battery storage systems at this time. You can stay informed of our options at enphase.com/support/sunpower.
How much does it cost? The Enphase Monitoring Kit is $899 plus tax per gateway. It includes equipment and installation services. An Enphase technician will visit your home to install the kit and connect your SunPower system to the Enphase Monitoring Platform.
How do I get started? To get started, complete the Enphase Monitoring Kit request form. After completing the form, you will receive two emails: A link to enter your payment details and an introduction to the Enphase App
Next-Steps:
After signing the service agreement and submitting your payment details, we’ll process your order, and your equipment will be shipped. Once the equipment arrives (usually within two weeks), we’ll reach out to schedule your installation. If you have further questions, visit the SunPower System Owners Support or call (510) 945-6752.
After purchasing the Enphase monitoring kit, our scheduling department will contact you approximately 6-8 weeks after the purchase date to arrange a site visit by an Enphase technician. During this visit, the Enphase technician will install the kit and connect your SunPower system to the Enphase Monitoring Platform. If you do not receive contact for an install date within 6-8 weeks from the date of purchase, please email us back at spwrquery@enphaseenergy.com or call us at (510)945-6752.
Contact:
We understand you may have many questions, and we’re here to provide as much clarity as possible. We’ll be happy to answer your questions and explain the process in detail. For any assistance with your order or to avoid any confusion, please call us at (510)945-6752.
What is the Enphase App?
Obtenga un presupuesto para energía solar y reclame su independencia energética.
Obtenga un presupuesto para energía solar y reclame su independencia energética.
Sobre el Autor
La misión de EmPower Solar es alimentar todo con energía limpia y renovable. Desde 2003, la compañía ha ayudado a miles de propietarios y empresas de Nueva York a ahorrar dinero y reducir emisiones mediante la instalación de más de 50 megavatios de energía solar distribuida. EmPower Solar es la opción preferida de los clientes que buscan alimentar sus vidas con energía limpia y cumple su promesa de electrificación total del hogar al ofrecer soluciones solares, de almacenamiento de baterías y de carga de vehículos eléctricos respaldadas por un servicio al cliente de primer nivel.