LONG ISLAND LOCAL. OVER 20 YEARS.

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SUNPOWER
Regional Dealer of the Year

New York State (NYSERDA)
Quality Solar Installer

SolarReviews.com
Top 100 Installers

Why Empower?

Unmatched Support

Even after the job is done
20+ Years Experience

Trusted by Long Island since 2003
Everything Under Warranty

Your entire system and our workmanship
Installs Done Right

Thorough, quick and clean

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Google Rating

4.6

Based on 207 reviews

EmPower Solar

4.6

review us on See all reviews

Randy Smiroldo

1732127014

EmPower Solar helped us with installing a new roof and installation of solar panels. From sales to project management to the team that performed the installation everything was the highest quality and completed timely. We appreciated the level of detail we were provided with potential savings as well state and federal programs to save money. I would strongly recommend anyone considering solar to use EmPower.

Kevin James Cavanagh

1731684215

My experience with Empower was as smooth as I could have hoped for. From sales to install the entire team was professional and courteous. I would HIGHLY recommend using Empower Solar for all solar and energy storage needs, you will not be disappointed!

Paul H.

1730920710

Great experience with EmPower, they were very thorough from their sales person to their install team and project manager.I would recommend !!

Jav Bail (marines122)

1730820441

This Is for an ongoing project but the experience so far has been amazing with EmPower Solar. From the beginning with Jeff I knew I was in good hands and quickly was able to accommodate project modifications I wanted along the way due to increased energy usage. The installation and onboarding team were very professional and did a good job overall as well. My panels and Tesla 3 battery look amazing. Can’t wait for them to be activated after Pseg approvalUPDATE: System is up. Took a bit longer than expected to get PSEG approval but the EmPower team followed through daily until PSEG finally approved. They also honored all offers that Sunpower had made. Will definitely reach out to them in the future for upgrades as long as Jeff and Nancy are around.

Michael Legra

1730216994

Excellent service from start to finish. Very happy with our new solar system!

Paul Legra

1730216767

Empower was amazing to deal with. The salesperson I had, Beth, did a great job of explaining everything (process, price, etc) which made me feel very comfortable moving forward with her after receiving estimates from multiple companies. I highly recommend using both Empower and Beth if you're considering getting solar.

Edgar Gonzalez-Kozlova

1729865239

Outstanding and friendly service for going solar! 10/10 recommended

Marcos

1729863338

John Nickelsberg

1729273230

Michael C is professional and pleasant! He had the patience to explain things to me. And best of all he fixed the problem.

Sal Nastasi

1729177673

Very easy experience!! Thank you Empower Team!

Mark Meyer

1728509118

Very professional service. They guide you every step of the way. The installation teams are very courteous and knowledgeable.

215 Tollgate Realty

1728490076

thumbs up

En Egberon

1728489868

You will not get tax credit and they will damage your roof and charge you for it. Please see review before this

Joon Chong

1728048330

Angelica R

1727636073

Above all, I have to say that Jeff and Nancy Cohen were the absolute best people I could have worked with from EmPower Solar. They were essential in addressing all of my concerns, guiding me through every step, and ultimately helping me make the decision to go solar. Even after the contract was signed and the installation was completed, Jeff and Nancy remained easily accessible and responded to my questions quickly and efficiently. Their efforts ensured the entire process was incredibly smooth.When EmPower Solar installed my panels, there was one item that needed to be revisited, and they promptly came one morning and took care of it when they had some time. Throughout the entire experience, they were nothing short of professional.Not long after the installation, I learned that SunPower, the company responsible for the warranty on my panels, had filed for bankruptcy. Naturally, I became concerned, as my roof, panels, and inverters were supposed to have a 25-year warranty. I reached out to Jeff and Nancy again, feeling anxious about the situation. Thankfully, Tara and Matt also stepped in, reassuring me with clear explanations about the bankruptcy and letting me know that they believed the warranties would be transferred to another company. I finally received the paperwork and all of my 19 panels are covered by warranty. I'm awaiting the app update from EmPower Solar to continue to monitor my panels as this was part of my contract that I signed.One of the standout aspects of working with EmPower Solar is their excellent communication. They kept me updated throughout every stage of the project, from securing permits to installation and eventually closing out those permits, always making sure I knew what to expect at each point.In conclusion, I wholeheartedly recommend EmPower Solar. My electric bills for the past few months are exactly what it was told to me that'll be. Just amazing!If you’re looking to get a quote or begin your solar journey, definitely reach out to Jeff and Nancy. They’re a dynamic husband and wife duo who will give you all the time and attention you need without ever pressuring you. It was because of them that I confidently chose EmPower Solar for this once-in-a-lifetime decision to go solar.

Linda

1727299576

Kind employees! We sat for an estimate and although it didn't work out for our home at this time (roof) I was impressed with the sales team's knowledge, transparency and honesty while assessing our house. We remain hopeful for solar in the future.

Jim DeBois

1726063268

Was a great experience from start to finish. The Empower team was there with us every step of the way. The process could not have been any easier. Highly recommend them for your solar needs.

Wolfgang Schöpf

1725470283

My experience with EmPower was overall good.The installation process took longer than initially expected but the panels are now up and running and producing as expected all the electricity we're needing.Moreover, EmPower Solar stepped up to honor a $1000 rebate of SunPower after SunPower declared Chapter 11 bankruptcy.

Constance Cahn

1724787656

Courteous, the work is thorough and done carefully

Frank Fugarino

1724373594

The professionalism of all I have encountered from start to finishing the solar cell panels installation at my home has been beyond excellent. Not once did I have any concern that I would have a successful outcome!!!

Jessica Diiorio

1723680760

We’ve had our panels for a few years now. And I can’t express how happy we are. The Empower team was amazing. And if we ever have any questions they are responsive and always willing to help. Other companies can learn a thing or two from them on how to treat customers. I’d give 6 stars if I could! We have recommended so many people and will keep doing so!

Christopher Gallo

1723679370

I was referred to Empower Solar through a friend. I can’t say enough about this company. From start to finish they communicated and walked me through every step. Beth is AMAZING! I was able to have a say in every aspect of the design and installation. I really felt like my wants and happiness were the main priority. The installation team was just as fantastic. They kept me updated with every step they were doing and were super clean. If you are looking for a top notch company that has experience and is on the leading edge of new technology, Empower is it!

Alison A

1723673468

The process of going solar with EmPower was seamless. From consultation to installation, every step was explained and went exactly as planned. I’ve been enjoying my solar system for almost a year, and my system operates great! I save money, and I love having a cool house without worrying about my electric bill. Plus, I love that I’m helping the planet! Thank you EmPower Solar Team!

Jenny-Lynn Georgiades

1723290769

Jenny Chen

1723234384

Excellent service! The team is very reliable and I really like how thorough they are with each step of the process. Just got 30 panels installed and waiting for inspection. Expecting to save $100-$300 each month in electricity going forward.

Lynn Portas

1723233850

Thank you so much Empower! I can't even explain how happy I am with the solar at my home! I admit that I needed to learn about the changes it would make to my electric bill, and now I can only laugh at all my worries. It's amazing - we have the lowest bill- It's a no brainer. Staff was fabulous - the team I worked with answered all my questions, no matter how many and how silly they might have been! Lol. I'm so grateful and at the same time feel that I'm helping the planet.

Joseph Brennan

1723226657

All good things. Project was delivered as promised on time with no hidden extras. Sales, office and installation crew were great. Love my $22 PSEG bill

Stacy Roberts

1722888748

EmPower Solar installed our Solar Plus Battery system a few years ago. This year we worked with their Team to expand our system and added a solar pergola and additional panels to our roof. We could not be happier! More Power and a great entertaining space!

Norman Liu

1722551093

Friendly and professional

Kem Harduar

1721914378

My experience with Empower Solar has been overwhelmingly positive, from the initial presentation to the installation of the panels. There was a slight misunderstanding regarding knee walls, but it was promptly rectified, and to our astonishment, Empower covered the cost. Without a doubt, I will enthusiastically recommend Empower to my friends and family

Matt DiIorio

1721395356

I had my panels and Tesla Powerwall installed a few years ago. Couldn’t be happier. I haven’t paid an electric bill in years and when my street had a power outage it didn’t affect me. It’s a no brainer!

Elizabeth Clemants

1714667561

Very professional, organized, and did all the heavy lifting for LandMarks approval. Redid the whole roof, and installed the panels in a matter days. So pleasant to work with this crew.

Fernando Tabora

1704808071

They are just the right people to work with! Ask for Scott on the sales team, very good guy!

Milton Velez

1694022311

I was against solar for 5 years having over 30 companies knock on our door. I researched them and wasn't for me at that time. Then came Bree Sallee project manager from Empower solar with her very professional knowledgable friendly attitude. I asked her two questions and she answered them correctly so i continued to let her explain how their system and company was different from others and how they approached with no pressure and no commitments. It was the best thing I can have done. From sales , project manager Bree Sallee, inspectors, engineers and install crew everyone was very professional. Installers stayed and double checked system to be working correctly. So far so good. Thank you Empower Solar & Bree Sallee highly recommended.Milton Velez

Brian Culhane

1683211304

I picked Empower for our solar installation, after living with the system for two years I am happy I did. The system has been working without any problems from the start.

Waichung Pun

1729874106

Really like their Salesperson Gen who provided professional advice and very reasonable pricing. When all other companies quote me a high price and told me they would match other company’s price with$10-$15k lower than their original quote, Empower is the only company that quote me a reasonable price from the beginning.Installation is clean and fast. Job was done well and the person who installed the panels answered all my question.The only reason why i reduce 1 star here is the wait time for the installation. Mine is a special case with contract being re-signed once but the whole process took 6 months and I am waiting for DOB inspection to start using solar.

Warren Peace

1728938324

The installation crew led by Daryl and supervised by Chris King were excellent. But, the practice of having offsite people sending instructions to the onsite crew, to me, is a flawed way to do business. The offsite person created confusion that almost resulted in a messy installation as well as wasting my time, the contractor's and the onsite crew. The project manager was also not on hand for the installation. I was not impressed by this mode of working.

retro thanks

1728490039

thank you for understanding

Janet Schaefer

1722337978

All in- person communications and questions were professionally handled. Installers were great and hope to be in operating mode soon.

skenrod elezi

1679264377

Update..Empower did rectify my problem with my Monitoring System and all is good..They showed up to my house with the new system and installed it within a couple of hours..Thanks!! Tara and workers job well done.

Andrew Keen

1721818254

I’m editing updating my review because my panels began operating and I’m pleased with their performance. The installation was fine, although it took two days instead of one to install as promised. On the scheduled installation date, I was told that the workers would arrive at 7 AM and I should be ready for their arrival at that time. Instead, they arrived 4 1/2 hour later at 11:30 AM. I received no phone call from anyone letting me know that they would be late. I just sat here and waited for 4 1/2 hours without the courtesy of a phone call. Apparently they had a meeting that morning yet nobody thought to let their customer know of the change in the schedule. The panels have not yet been activated so I can’t comment on the product itself.

Barbara Hirsch

1726777989

Kelly Perez

1720918581

All I can say is I wish I never put the solar panels on my roof this has been a nightmare all around my system has failed numerous times in the 2 years I have had them I pay payments and on top of still paying a high electric bill due to the lack of having a system run properly on top of losing energy during the most hotest season of the year summer what a big mistake you try to save money but in the end it has cost me double.. I have never been so disappointed and stressed because this whole system was by far cheap and now I am.stuck paying till the day I die because there was a lack of honesty as well during the whole process of how solar works..

P P

1716231785

Horrible company. I called 3 times and they refuse to return my calls. Buyer beware.

Rosemary

1706818695

Didn't fix my squirrel guard or close my permit out.

Ben

1703661086

Horrible company

Uzi Kh (UK)

1697621419

Everything seemed okay until you realize the tax credits they tell you about doesn't apply to everyone and it was never disclosed. They give you a bridge loan for the amount of tax credits with a crazy interest rate like 30%. Lo behold, you go to the accountant and find out the credits are non refundable. Irs will hold it on your file but never give you the cash for it. But in 18 months from install, younhave to pay the bridge loan otherwise you pay 30k interest on a 17k loan. Tried speaking to them and they go oh yea that why you should speak to a accountant before going solar. What??? All mieading and misinformation. And the company they use for financing will not help one bit. VERY UPSETTING AND MISLEADING. I would stay away. And other companies do offer bridge loans but they just add it to your normal payments without that interest upcharge. Do not recommend

Petro Kapchynsky

1697071203

Terrible Service. Did the job wrong from the beginning. Screwed up my roof, and cracked ceiling. Installed the mesh wrong so it was filled with leaves and debris. Came back multiple times to do the job correctly. Do not recommend this company. Very disappointed and made a huge mistake picking this company.

Jessica Shuman

1689103063

First I will give credit where it is due. Many teams did a fantastic job. Site plans, visits, the permitting process & close out process; these teams were great.TL;DR of my rating: it is due to lack of communication when it mattered, and the wasted time that ensued for the months following.The reason for my rating is the complete breakdown in communication from the Project Management team when we relied on them. After 7.5 months of waiting for an installation (when we were told 3 months), we were finally scheduled. We cleared our schedules to be available to the team. Then, on the day of installation, no one showed up.I called and kept getting transferred to the general voicemail because no one answered. I sent emails, only to receive an Out of Office response from our project manager. The out of office response directed me to a general mailbox, rather than a specific person. Finally a few hours after we expected installation to begin, we were told that our panels were backordered, and we’d be re-scheduled when panels arrived.The problem with this last minute change was the complete disregard for our time, schedules, and the lack of basic respect we were shown. Before our Project Manager went on vacation, he failed to let us know about the change in installation date. However because we still expected an installation to be ongoing, we were up earlier, arranged for offsite pet care, arranged for our children to be brought to/picked up from school, all to make ourselves available. All of this was for naught.The other reason we had a problem with this was that no one told the finance company about the delay. When I woke up on the day we were supposed to have our panels installed, I also woke up to loan closing documents. The loan was fully funded and Empower had every scent of the project in their pockets, and I had a payment due date looming without an installation date.When I expressed these frustrations I was told by the Sr. Project Manager that as a courtesy Empower would cover the first payment of our loan (5/9 install, 5/10 payment due date). We accepted this as a show of good faith and a gesture of goodwill in light of Empower’s failure to communicate and we chose to move forward. I was later told the installation date would be moved up a week, which was even better.Our panels were installed. Credit where it is due - the installation team went way beyond my expectations. While they started five hours late on our re-scheduled installation date, this was OK because they were in constant communication with us. Then, when they felt they wouldn’t be able to finish the project on time, they called in a second crew to help them finish. They worked long days to get the job done. I have nothing negative to say about them.When I began to follow up about the reimbursement we were offered (on 5/30, 6/6, 6/28), the Project Management team kept telling me it was in process. On June 7th I was told “The payment is being processed and a check should be going out shortly”.On June 28th, I was told that the reimbursement that I was offered by Empower had been rejected by the finance team. Their reasoning was that the project was eventually installed before the first payment came due.Once again, Empower failed to communicate crucial information in a timely fashion. I was repeatedly told the payment was in process, which was apparently never true. Incidentally our first payment was due 5/10, but our initial rescheduled installation date was 5/9. This date was also “before the payment was due”, so I don’t know why Empower ever offered reimbursement to us if we were always going to be disqualified based on the installation dates. As a reminder for anyone still reading, we never asked for this reimbursement. It was offered to us due to the failures on Empower’s part.If you’re looking for a solar company, Empower is great when everything goes right. However the better measure of a good company is how they respond when things go wrong. Empower failed.

Mike Candiello

1686001096

Door to Door sales are dead, please stop harassing me at my house and rolling your eyes as my wife when we say we are not interested.This is 2023, not 2005. Advertise on the internet and if your customer would like your service, they will contact YOU, not the other way around.

Facebook Rating

4.8

Based on 83 reviews

EmPower Solar

4.8

review us on See all reviews

David Rampolla

1660149022

I really appreciate all the hard work by the entire Empower Team. It was a great smooth experience done by all.

The install team was amazing, the electric team was phenomenal, Sales and Project management were outstanding.

Kru Patel

1658152565

I used Empower to install my solar system. From the very beginning they were transparent, my main contact person was there every step of the way. The system works great. After I pay the loan off, I will only pay the connection fee to the grid. I had a problem with something in one of the boxes mounted to the house. I called and the issue was fixed.

Cliff Brutus

1655727682

I was very pleased with the entire process. The communication all along was key and made us less worried about this whole experience. From Kyle our salesperson who was patient with all the details we requested, to Byron who did his best to move our installation date forward to accommodate our travel plans and finally to the crew who came to install the system for us. Darrell, Justin, Joey and Billy were very kind, respectful and professional.
The only suggestion would be an improvement on the installation timeline and collaboration with town of brookhaven.

Jack Skiba

1652734030

A great experience from beginning to end. Very professional staff from the design team to the installation team. Great customer service and the product is amazing. Saving a lot on my energy bill and backup battery system works beautifully. Would highly recommend EmPower Solar!!

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1651033444

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1650519011

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1646018054

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Dan Lynch

1644513853

Excellent staff. Very professional

Christine Capestany

1641415407

Our first install with Empower in 2016 was a great experience. When we moved last year we knew we needed panels again. The process could not have been more simple, sales, project management, were all great again this time, and had us up and running on new years eve! Special shoutout to our foreman Anthony and the crew here for install, could not have been a nicer, cleaner, and better team! Proud to be a returning customer!

Bob Clark

1636382510

EmPower was nothing but excellent in every aspect of my having gone solar. My sales representative/department provided answers to any and all questions I had about moving to solar and what was involved each step of the way. She was also very flexible, patient, and understanding and stayed with me as a changed my mind on various parts of the project. In addition, my project manager kept in touch with me and updated me during each step of review, approval, and scheduling the installation. The best part of it all was that the installation went smoothly and quickly. The complete system was up in less than two days and actually running (producing electricity) midway through the second day of installation. Empower handled the entire design, permitting, and town review process from beginning to end. Very important to know is that their components, from the panels themselves to the support structure or perhaps the best on the market and, best of all, the system works exactly as described and promised. It’s a beautiful beautiful thing to see these panels run my house and build up credits just about every day since it’s been installed. I highly recommend EmPower as the company to consider for your solar installation. The payback in my case will be between six and seven years at the most.

Steven Cao

1636046973

I am glad that I chose Empower to go solar! The team just made everything so easy and smooth! It was not an easy work to go solar for my house due to the irregular shape of the roof with a lot skylight windows and the trenching work to put more panels to my garage as well. The empower team was very thorough and very responsible for every work! The foreman and workers are very professional and friendly. I definitely recommend empower with 5 stars!

Damian Correa

1635971192

Easy installation day - Very clean and always provide info about the structure. No issues with the installation the app runs smoothly and provides good information about how much are your panels producing at any moment of the day. (Got 28 panels 😎 )

Thanks guys you rock

Percival Empensando

1634758006

First of all I was very impressed with services provided. From sales, admin thru project management they are on top on what they do, professionally, detailed and goods delivery. They deserve more recommendations and referrals. I thank you all.

Sarah Johnson

1628785807

The crew was so efficient and polite, the whole process really painless even with getting town permits. Definitely will recommend to other folks looking to install solar.

Larry Grey

1624469074

Had our solar system installed 2015, and Empower has always stood behind the product and installation.

latest issue was an outage caused by PSEG swapping out a new meter. Empower worked remotely to trouble shoot and resolve. Nice job! thanks to Alexander for the followup!

Zak Umanoff

1622728402

I just had a 13kW system installed by EmPower. I was extremely impressed with the entire process from start to finish- sales, planning, and the installation itself. Everything was incredibly streamlined. I shouldn't have mentioned the "planning" stage because I literally don't think I did anything at all. Everyone was very helpful, and took their time explaining the nitty gritty details. Overall it was a great experience and I'm very happy with the system. I also signed up for their new community solar project in Selden, so when I'm not powered by my Empower solar system, I'll be getting power from community solar.

Brian Culhane

1611170648

Thanks to everyone at Empower for helping us to achieve energy independence. From the initial steps to the installation day, everything went more smoothly than expected.

Thanks
Brian

Ell Picardi

1608216693

I just had Solar installed on my home. I was very skeptical and unsure about it so I did my homework first. I also asked friends and other customers that have had solar installed on their homes. I didn't want to go in clueless so I wouldn't be taken advantage of. I had a few estimates from different companies and I decided on Empower Solar (Sunpower Panels).

From the beginning my consultant was Beth Austin, she presented it so clearly and answered my every question even my tough skeptical questions. She even told me to list whatever questions I had. When I would text or e-mail her with a question she would get back to me as soon as she could and answered it. The install went smoothly and the crew was safe and wore their masks for all our safety. Dean, the project foreman walked me through all of it including the structure part and the tech parts. Byron, the project manager corresponded with me prior to install so I was ready on my end. I learned so much about solar and Empower made me feel that I made the right decision to install solar on my home. I'm excited for my first "0" electric bill. 😁

Lisa Calma Meinardus

1605216633

Absolutely the BEST team of people. Great communication through the entire process. Super easy to deal with. The installation team of Kevin and his young men could not have been any more professional, courteous, pleasant and enjoyable to work with. More people just learn from their work ethic and professionalism.
I had solar on my previous house with a different company and they far surpass the other one.
Highly recommend

Ray Young

1604281735

The team was extremely helpful along each step and reachable if any questions arose. The install team was friendly and quick. Overall a great experience and I would recommend speaking to Empower if you're interested in a solar installation.

Paul Edwin

1595515054

From beginning to end, we have been thoroughly impressed with the experience. From Scott helping to educate us about our solar options to the install team, particularly Dean and Kevin, that worked tirelessly through a heatwave, we give Empower 5 stars!

Jenny Chan

1585060063

It's been almost a year since we started our Solar journey with EmPower. We made the decision to switch because of a promotion through my employer, as well as the federal tax incentive to make the switch. We also needed a new roof, so that helped too. The entire process with EmPower was quick and painless. After being referred to EmPower, we met Bethany Austin, our sales rep. She scheduled a time that worked for us, even on weekends, and was incredibly professional, knowledgeable, and friendly. She truly has her customers' best interests at heart. It did take several months for the town to approve our permit, which was no fault of EmPower's. The town's delay did force us to move our project into the following tax year, but EmPower did the right thing by giving us the difference in tax incentive that we were losing out on. The install itself took 3 days. It would normally have taken 2, but the weather didn't exactly cooperate. The install team worked hard, were efficient, considerate, and professional. Once it was complete, they gave us a walk-through and showed us how to use the app to monitor our energy output. In the end, it was completely worth it. I look forward to sunny days when we don't have to use electricity from the grid! Thank you to the entire EmPower team - Bethany and Byron especially for being on top of our project!

Edward Tom

1667500240

WORST EXPERIENCE OF MY LIFE! Avoid EmPower Solar and save yourself extreme frustration and please go with another company. Prepare to be treated like a transaction with ZERO customer service. If I can give less than a 1-star rating I would.

The last 5 months of signing on with EmPower has been a tremendous disappointment and mentally draining. As a customer/client I wouldn't want this experience for anyone but I have reached a breaking point where I can no longer feel confident EmPower will deliver on what was promised in the original contract agreement. I was never told upfront that this may be a 6-month process. I had a number of other highly qualified vendors that I was considering and decided to take a leap of faith and signed on with EmPower expecting professional service and the project being completed in a timely manner.

My family made a $40K commitment that has now extended into a 5-month process from hell. I am made to feel like I am held captive to supply chain delays with no clear ETA for parts delivery. I have been patient and willing to be empathetic with supply chain issues but receiving an email on 10/11/2022 from the Sr. Project Manager - Alexandra Buckley informing me that we were still 2-3 weeks out on the supply of M425's and for me to consider a change to M420's with less efficiency was too much for me to take.

Sadly, I am no longer excited about going solar powered for my residential needs. I will NOT recommend EmPower to anyone I know. If I cannot get the materials agreed upon in our original contact M425's within the next 2-3 weeks and installation begins I am no longer interested in continuing with my contractual agreement with EmPower.

After 5 months, I am still waiting for the panels to arrive and be installed.

Very disappointed client.

Lena Langer

1661514339

Do now use EmPower solar. I used EmPower for my solar panels 11 yrs ago and everything was good until I needed to put a new roof. What I paid for roof was almost the same that paid to Empower to remove and reinstall the panels. After that the system constantly shows that I am producing 0 energy. I was reaching out to EmPower on multiple occasions and yesterday I got my answer, since it’s been over 10 yrs post installation and I can’t prove it worked before I put new roof ( it did), now I have to pay to have it fix.

Andrew Da Fish

1615261341

I’ve never regretted doing business with a company like I have with Empower solar. After having our system for several years now I can honestly say they do not stand behind their customers like they claim.
After signing our contract to install our system we got lost in they system within their office. Never received any updates unless I called looking for them. They claimed it was the town that wouldn’t issue the permit but I called the town and the permit wasn’t even applied for. After 8 months of getting the run around I finally get an installation date.
Have to say the installation crew were great. Very professional and worked very hard. They wrapped up and I couldn’t be happier. Now I’m back to dealing with the office. Another 2 1/2 weeks of run around before they say I can go live.
FINALLY we’re live. They claimed that if I ever had a problem with my system they would call me in case I didn’t see or realize it was a problem because they monitor it as well. HUGE lie. One day walking past the inverter I hit the button to check on it and it’s in error state. Thought it must’ve been recent because Empower said they call me if I had an issue. I find out my system was in that state from April to the end of July. Prime production months and I’m producing ZERO. No email, no phone call or notification of any kind. I get that resolved and hope all is well.
Now fast forward 2 years of having the system and we come home to a massive leak in our ceiling. I track it down to a lag bolt that missed the rafter, was removed but never sealed. Water pouring out of a ceiling fan. I call and they take care of it.
Now today, 3/8/21, I have Empower back at my house for a 2nd roof leak 8” from the previous leak. I tracked that down to a nail removed in that area. Was it removed for installation and never leaked? Was it removed when they did the previous repair? I don’t know because I can’t remove the panels to inspect my roof. When the system was installed I was informed if I attempted to remove a panel I could void my warranty. Technicians went up and checked it out. Claimed they didn’t see anything and couldn’t duplicate the leak but installed flashing in that area just in case. 2 hours after they leave I get a bill for that service call for $342.10. I’m being billed to fix a 2nd leak I have from a solar system installed by Empower.
I’ve never dealt with a company that made so many claims but failed to meet almost all of them on a $42,000 system. If I could transfer my warranty to another company I would in a minute.

Yelp Rating

3.9

Based on 33 reviews

EmPower Solar

3.9

review us on See all reviews

Mike M.

1686224119

I just want to say that the whole process was a breeze with you guys and caused no inconvenience to my family at all. And that included a new roof install....

Caryn D.

1680864111

We have had solar panels installed for over a decade (since Superstorm Sandy.) Had a maintenance check and our techs Alex and Antonio were amazing....

Adam H.

1662177522

Sell Yelp reviews googl facebookWe write reviews, promote your companiesReal people accounts until 2019, we use one IP address for one revieClient...

JamesJer C.

1656509218

In 2009, I had 29 Sunpower panels installed by EmPower Solar in Island Park, NY - they have been overproducing for the last 13 years on the south side of...

Deb C.

1656492968

11.2 kW SunPower Solar Panel System installed by Empower! 117% powered by the Sun now!! We couldn't be more impressed with the sales staff, office staff,...

Wallace W.

1648214463

Amazing Sunpower panels, world class service and outstanding experience. We initially installed 43 panels a year ago (1/2021) and then added an additional...

Scott F.

1644779516

Everything is great. I had some questions about the ethernet connection and the walkthrough, but Mike came by later and did the walkthrough with me and ran...

B G.

1636874359

My system came online in early November, and it is generating 95% of the electricity my house uses - even in November, which is better than I expected.The...

Alex L.

1634726264

I am writing with a lot of gratitude after an amazing experience working with Empower Solar. My husband and I got estimates from 3 solar companies, and we...

Erik B.

1626257673

Even though, I worked with these folks in the middle of the pandemic, the process was quick and easy. We did have to wait a while, like the rest of the...

Tim G.

1583821073

Just had my solar installed yesterday!After a year of research and quotes from companies, reviews, systems, material, panels used I finally decided on...

Raemel P.

1470158692

I cannot say enough how absolutely satisfied that I am that I went SOLAR - but even happier that I went with SunPower by Empower! This was by far the best...

Clifford C.

1448117761

I was absolutely amazed the great service, outstanding knowledge and great work that empower did for me and my family. My PSEG bill went down from 300s to...

Tony N Melissa H.

1629908484

Empower Solar has really gone out of their way to earn my business. The district manager Bree is very responsive and awesome to work with!

Paul D.

1713788886

Our panels and system was installed perfectly in November and we started seeing a difference in our power bill in March. We are satisfied with the install...

S G.

1654536285

Our experience with EmPower Solar was incredibly disappointing. It started out great... but in the back of my head, I was weary of why NO ONE else in our...

Krishna R.

1626242149

Been with empower for about 2 years and not fully happy about it. The micro inverters keep failing quite often. They wont actively monitor and when I start...

Daniel T.

1720611929

After months of delay, Empower tried to install 7 solar panels on our newly gut-renovated Brooklyn townhouse. The technician clearly did not know what he...

Tim J.

1699695420

Today I had a $90,000 project and they had me wait to sign papers they canceled a couple hours before coming out. If I need service after it's installed in...

Anthonu H.

1684824625

This company has serious problem with its solar panels system my solar panels has not work in several months and still not working till this day 6-23-23 if...

Margaret T.

1684001705

Less than 1 star they are part of Sunnova & that company sucks! Once they have you locked in they do NOT STAND BY THEIR PRODUCTS! If I could find a lawyer...

Andrew E.

1670673711

Stay as far away from this company as you can! They make you sign a contract and they pull permits before the site evaluation! For those of you looking...

Edward T.

1667475243

WORST EXPERIENCE OF MY LIFE! Avoid EmPower Solar and save yourself extreme frustration and please go with another company. Prepare to be treated like a...

Lena L.

1661489828

Do now use EmPower solar. I used EmPower for my solar panels 11 yrs ago and everything was good until I needed to put a new roof. What I paid for roof was...

Koko S.

1577205430

Was supposed to get my door install before year end. Was pushed into 2020 and now I'm losing money on the roof that I got installed which now won't be...

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