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Update: October 21, 2024
Management of all SunPower solar leases previously held by SunPower Corporation/SunPower Financial have been successfully transferred to SunStrong Management. With this transition, SunStrong Management is now responsible for the ongoing support, servicing, and maintenance of these leased assets, and will continue to manage customer interactions previously managed by SunPower. For more information, please contact info@sunstrongmanagement.
Update: September 20, 2024
SunPower shared an update stating that they will no longer create trouble tickets or customer support cases for individual homeowners’ systems through the mySunPower mobile app chat function, web portal, or by calling 1-800-SUNPOWER. Monitoring access and data are still available for customers at this time.
Update: August 28, 2024
Maxeon Solar Technologies has confirmed that, if you own a SunPower system that includes SunPower-branded panels that are manufactured by Maxeon Solar Technologies, Maxeon will meet its warranty obligations for these solar panels.
Read the most recent statement from Maxeon dated August 27, 2024 here. Previous statement dated August 15, 2024 can be found here.
Update: August 21, 2024
Given the recent SunPower news about their Chapter 11 Bankruptcy, we have connected with many of our customers, like you, who understandably had questions about how this news would impact their systems. Since the news broke, we have shared updates here, in real time, and will continue to do so as we gain more information.
Most notably, our key partners Maxeon and Enphase, have stepped up to honor their warranties. Their commitment to our shared customers reinforces why we have partnered with them.
As we move forward, we want to also reinforce our dedication to you as your solar installer and electrification partner. We have proudly served our local community for 20+ years and will continue to do so. Our business continues to grow, and our mission of powering everything with clean, renewable energy has never been stronger. We continue to offer new products, such as the Tesla Powerwall 3 for backup power and extra savings, as well as additional services, like monitoring plans to ensure your system is performing at its peak.
We are also strengthening our customer service to ensure we provide the best experience possible to you and the rest of our 5,000+ customers. We are here for you now and will be for many years to come.
Thank you for putting your trust in us. It is a privilege to be your chosen total electrification partner.
Sincerely,
EmPower Solar Management Team
Update: August 15, 2024
Enphase Energy has confirmed that they will honor honor the terms of the product warranty for Enphase microinverters used in SunPower solar systems. To read their full statement, click here. For frequently asked questions for SunPower customers with Enphase microinverters, click here.
Announcement: August 6, 2024
As you may have heard, SunPower has filed for Chapter 11 bankruptcy. We wanted to share a quick update to address questions about what this means for EmPower Solar’s clients and their systems.
- EmPower Solar: If you purchased or financed a system from EmPower Solar, you will continue doing business with EmPower Solar. EmPower Solar’s ongoing operations are not impacted by this news. EmPower Solar installs and services both SunPower and non-SunPower systems, and remains a committed partner for our clients and our local communities. We recently expanded to a new headquarters and are adding team members and services to our offerings.
- Equipment Warranties: EmPower Solar is working diligently with SunPower’s Chapter 11 administrators and all relevant original equipment manufacturers to clarify equipment warranties that were purchased from SunPower. In 2020, SunPower’s panel manufacturing was separated as a stand-alone business called Maxeon, and from that point on SunPower started “distributing” multiple panel types to its dealers such as EmPower Solar, and administering all relevant warranties. These brands have included Maxeon, Qcells, REC, Enphase (microinverters) and others. It is expected that these manufacturers will support any ongoing warranty claims, and EmPower Solar is working diligently to provide clarity to all clients.
- Customer Service: EmPower Solar has been and will continue to be the service provider for all client systems, supported by our own in-house expert service, office, and field staff.
- Data Monitoring Access: We expect SunPower’s monitoring platform to continue to be available and be managed by a successor entity. EmPower Solar does not expect any disruptions to monitoring and will provide more guidance as it becomes available.
- SunPower Lease: If you are a SunPower lease customer, we expect a new financial owner to receive assignment and maintain system ownership as the lessor, which should not result in any material changes to your experience.
Over the past 20 years, EmPower Solar has been committed to making solar power a success in New York, and to us that means ensuring our clients have high performance solar and battery systems that stand the test of time. EmPower Solar’s commitment to you, our clients, has never been stronger. What matters most is your system’s performance now and over time.
If you have questions about EmPower Solar and our solutions we’re always happy to help.
Sincerely,
David G. Schieren, CEO
EmPower Solar
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About the Author
EmPower Solar develops, engineers, installs, and services solar and battery systems for residential and commercial clients. Since 2003, EmPower Solar has empowered thousands of New York homeowners and businesses with 47 megawatts of distributed solar. Its vision is to create a new energy paradigm powered by clean, renewable energy for a more prosperous, healthy, and civil world. The company culture is defined by the EmPowering Way, which results in consistent 5-star customer service reviews. For more information visit empower-solar.com.