Project Manager, Commercial Service

WORK FOR THE MOST ADVANCED + REPUTABLE SOLAR COMPANY IN NYS

Over the past decade, the Solar industry in the greater New York area has experienced exponential growth driven by national and state leading renewable energy policies, incentives, and political leadership. With nearly 200,000 solar installations in the state, and growth expected to double over the next 5 years, solar power still only constitutes approximately 5% of the energy mix in New York. Led by surging homeowner demand and necessity, New York state is primed not only for historic growth in the solar energy industry, but also the energy storage, smart home appliance, and whole-home electrification markets.

With 20 years of experience installing solar and battery storage systems, EmPower Solar is uniquely positioned to be the category leader and help customers across the region on their path to total home electrification. We are widely recognized for our world-class customer service, industry expertise and providing the most advanced, high-tech systems available.

At EmPower Solar, our mission is to power everything with clean, renewable energy. We are seeking hard-working, enthusiastic candidates to help further this mission in our rapidly-growing and dynamic market.

EmPower Solar seeks an experienced, personable, motivated, and organized individual to perform duties as a Commercial Project Manager in the Service Department to support and grow the company.

POSITION SUMMARY

As a Project Manager in the Service Department, you are the primary interface between EmPower Solar & the client, on all post-installation service-related projects. You are the primary coordinator and responsible party for ensuring projects are serviced properly, while maintaining the highest level of customer service. The Project Manager is responsible for answering client questions, troubleshooting technical issues, quoting repairs and enhancements, scheduling, and collecting payments for service work. The Service Project Manager’s primary mission is to deliver an exceptional customer service experience. 

TARGET OUTCOMES 

• Provide exceptional customer service to our existing commercial client base to help ensure repeat clients and increase our word-of-mouth referral network. 
• Deliver department-wide financial performance through efficient work orders and appropriately quoting service work.
• Promote positive engagement with other departments to help close feedback loops and improve company-wide first pass yield. 
• Improve Customer Lifetime Value (CLTV) scores across each customer. 

 

DUTIES AND RESPONSIBILITIES

General Tasks

Client Communication

• Answering/Routing phone calls and listening to client concerns, needs and requests for service
• Answering general questions, sending requested resources and documentation, or routing to appropriate team members
• Offering clients enhancement services including inspections, monitoring plans, system cleanings, maintenance, and more.

Troubleshooting

• Work to identify, troubleshoot, and problem solve on product and technology failures.
• Communicate with Service Engineer and receive updates from field team on system troubleshooting.
• Relay troubleshooting steps with manufacturers about open cases for system warranty claims

Data Analysis and Reporting

• Use internal reporting and third-party data to assess client system performance.
• Review homeowner electric bills and verify against monitoring
• Explain net metering and how credit banks work

Scheduling

• Setting initial appointments with homeowners and confirming day-of appointments
• Creating system records to account for opportunities and events
• Giving timely updates on time of arrival/changes to schedule

Project Estimating

• Prepare, send, and explain estimates for repair and enhancement work

System Processing & Account Management

• Ensure proper records are documented of all service visits including notes, photos, etc. 
• Advance stages of all projects in our internal client relationship management system
• Invoicing / Follow-up on outstanding payments
• Reporting on KPI’s 
• Reconciliation with other departments on cross-cutting topics

REQUIRED QUALIFICATIONS/SKILLS

Candidates should be hard-working, passionate, dependable, creative, organized, planning-oriented, problem solvers, and detail-oriented. The ideal candidate has excellent interpersonal and communication skills, attention to detail, and a strong work ethic. 

• Prior project management experience in solar, building, energy, property management, or a related industry
• BS/BE with focus on engineering, energy systems, environmental science, etc. (A degree is not necessary, if sufficient experience can be demonstrated) Including, 
  • 1 to 3 years of customer service, operations or project management related experience.
  • Experience in the energy / electrical / construction space. 
• Demonstrated ability to positively interact with and manage clients in all types of situations.
• High proficiency in Excel/Google-Sheets, showing high attention to detail.
• Experience using software including Microsoft Office, Gmail, Google Docs, Salesforce
• OSHA-10 Certification or able to complete OSHA-10 prior to work start date.
• Passionate about the solar energy/construction industry
• Demonstrated experience working in a team environment meeting deadlines with attention to detail — references required.
• Ability to perform work dependably and reliably according to work schedules and assignments.
• Valid driver’s license with a clean driving record.

PREFERRED QUALIFICATIONS

• Direct prior experience as a PM in Construction Management and/or solar field

• NABCEP Certification and/or completion of other solar training/certification programs

HOURS, COMPENSATION + BENEFITS

This is a full-time position. Candidate must be willing to commit to extra hours when necessary for customer emergencies and complete time-sensitive tasks. The typical day is 8-9 work hours with a break for lunch, starting at 9 AM.

Starting salary will begin at $60,000 and commensurate with experience. Compensation consists of both (a) base pay (b) quarterly structured bonus following performance evaluation (c) commissions. Additional benefits include 401k up to 4% match, full medical, dental and vision programs. 

WHAT WE OFFER

The company culture is defined by the EmPowering Way, which results in consistent 5-star customer service reviews. The company is now leveraging its extensive expertise to drive new growth by delivering significantly more value to its customers. EmPower’s purpose-driven culture paired with our deep expertise and capabilities position our employees to succeed professionally and thrive personally.  

• Competitive pay
• 2.5 weeks of vacation plus paid holidays
• Awesome co-workers and company culture
• Team off-site activities; happy hours, volleyball, yoga, ball games, and other celebrations!
• 401k plan with a match up to 4% gross compensation
• Health, dental and vision insurance
• Professional development opportunities; training, conferences, etc.

APPLICATION

Interested applicants should fill out the online job application found here: 

https://docs.google.com/forms/d/e/1FAIpQLSfON3GWIa8V5WL8vErIhW37vk1CS8eeZaBjn2wRLejE3blrXQ/viewform

EmPower Solar is an equal opportunity employer committed to diversity in the workplace. Additional information is available at www.empower-solar.com