516-837-3459
Update: August 28, 2024
Maxeon Solar Technologies has confirmed that, if you own a SunPower system that includes SunPower-branded panels that are manufactured by Maxeon Solar Technologies, Maxeon will meet its warranty obligations for these solar panels.
Read the most recent statement from Maxeon dated August 27, 2024 here. Previous statement dated August 15, 2024 can be found here.
Update: August 15, 2024
Enphase Energy has confirmed that they will honor honor the terms of the product warranty for Enphase microinverters used in SunPower solar systems. To read their full statement, click here. For frequently asked questions for SunPower customers with Enphase microinverters, click here.
Announcement: August 6, 2024
As you may have heard, SunPower has filed for Chapter 11 bankruptcy. We wanted to share a quick update to address questions about what this means for EmPower Solar’s clients and their systems.
- EmPower Solar: If you purchased or financed a system from EmPower Solar, you will continue doing business with EmPower Solar. EmPower Solar’s ongoing operations are not impacted by this news. EmPower Solar installs and services both SunPower and non-SunPower systems, and remains a committed partner for our clients and our local communities. We recently expanded to a new headquarters and are adding team members and services to our offerings.
- Equipment Warranties: EmPower Solar is working diligently with SunPower’s Chapter 11 administrators and all relevant original equipment manufacturers to clarify equipment warranties that were purchased from SunPower. In 2020, SunPower’s panel manufacturing was separated as a stand-alone business called Maxeon, and from that point on SunPower started “distributing” multiple panel types to its dealers such as EmPower Solar, and administering all relevant warranties. These brands have included Maxeon, Qcells, REC, Enphase (microinverters) and others. It is expected that these manufacturers will support any ongoing warranty claims, and EmPower Solar is working diligently to provide clarity to all clients.
- Customer Service: EmPower Solar has been and will continue to be the service provider for all client systems, supported by our own in-house expert service, office, and field staff.
- Data Monitoring Access: We expect SunPower’s monitoring platform to continue to be available and be managed by a successor entity. EmPower Solar does not expect any disruptions to monitoring and will provide more guidance as it becomes available.
- SunPower Lease: If you are a SunPower lease customer, we expect a new financial owner to receive assignment and maintain system ownership as the lessor, which should not result in any material changes to your experience.
Over the past 20 years, EmPower Solar has been committed to making solar power a success in New York, and to us that means ensuring our clients have high performance solar and battery systems that stand the test of time. EmPower Solar’s commitment to you, our clients, has never been stronger. What matters most is your system’s performance now and over time.
If you have questions about EmPower Solar and our solutions we’re always happy to help.
Sincerely,
David G. Schieren, CEO
EmPower Solar
Save up to 30% on day one and say goodbye to rising electric bills
Save up to 30% on day one and say goodbye to rising electric bills
About the Author
EmPower Solar develops, engineers, installs, and services solar and battery systems for residential and commercial clients. Since 2003, EmPower Solar has empowered thousands of New York homeowners and businesses with 47 megawatts of distributed solar. Its vision is to create a new energy paradigm powered by clean, renewable energy for a more prosperous, healthy, and civil world. The company culture is defined by the EmPowering Way, which results in consistent 5-star customer service reviews. For more information visit empower-solar.com.